Terms of Service
Last updated: November 2026
The Short Version
• You must be 13 or older • What you make stays yours • Do not share anything illegal, cruel, or sexual involving anyone under 18 • You can report or block anyone, and we act on reports • You can complain to us, and appeal if we remove something of yours • Keep your own copies of things that matter to you This is only a summary. The rest of this page is the full agreement.
Who You Are Agreeing With
Opalo is operated by Julietta Daidone, trading as Opalo ("Opalo", "we", "us"). These terms are the agreement between you and us. You can reach us at any time at support@opaloapp.com. If the business is reorganised, or if the operation of Opalo is transferred to another company we control or that acquires the app, we may transfer this agreement to that company. Your rights under these terms will not be reduced by that transfer.
Acceptance
By creating an account or using Opalo, you agree to these terms. If you do not agree, stop using the app and delete your account.
Eligibility
You must be at least 13 years old to use Opalo. We ask for your date of birth when you sign up and will not create an account for anyone below that age. If the law where you live sets a higher age for using a service like this without a parent or guardian's consent, you confirm that you have that consent. You also confirm that you are not barred from using the service under the laws of the country you are in, and that your account has not previously been terminated by us for breaking these terms. We may suspend or terminate accounts if we learn a user does not meet these requirements.
Your Account
You are responsible for keeping your sign-in credentials secure, and for all activity that happens under your account. One account per person: do not create multiple accounts or share your account with anyone else. Tell us promptly at support@opaloapp.com if you believe someone else has accessed your account.
What You Can Do
Opalo is for sharing moments with close friends. You can send photos, videos, voice notes, stickers, and text messages to people in your circle, and keep a private journal. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app for your own personal, non-commercial use, on devices you own or control, in line with these terms and the App Store's rules.
What You Upload Stays Yours
You keep ownership of everything you create and send. We do not claim it, we do not sell it, and we do not use it to train models or to advertise to anyone. By sending something through Opalo, you grant us a limited, worldwide, royalty-free licence to host, store, transmit, reformat, and deliver it, but only for the purpose of operating the app and getting it to the people you chose to send it to. This licence exists so that we can legally run the service; it ends when you or the recipient deletes the material, or when you delete your account, except where a copy must be retained for a short period for backup, security, or legal reasons. When you send something to another person, you should expect that they can see it, and that they may be able to keep a copy of it, for example by taking a screenshot or a photo of their screen. Opalo cannot prevent that, and you should only send things you are comfortable with the recipient having.
Your Responsibility for What You Share
You are solely responsible for everything you upload, send, or share. By sharing it, you confirm that: • You own it, or you otherwise have the right to share it • Sharing it does not break any law, or infringe anyone's copyright, trade mark, privacy, or other rights • Where it shows other identifiable people, you have their permission to share it in the way you are sharing it • It does not break the rules in the section below
What You Cannot Do
You agree not to: • Send harassment, threats, bullying, or hate speech • Share illegal material, including child sexual abuse material (CSAM) • Share sexual material involving anyone under 18, or any sexual material sent to someone who has not asked for it • Share someone's private information, or images of them, without their consent • Impersonate another person • Spam or send unsolicited bulk messages • Attempt to access other users' accounts or data • Use the app to distribute malware or conduct phishing • Circumvent any safety, moderation, reporting, or blocking feature • Scrape, crawl, or use automated means to collect data from the app • Reverse engineer, decompile, or attempt to extract the source code of the app, except where the law expressly permits it • Use the app for any commercial purpose, or resell or redistribute access to it We take these seriously. Breaking these rules may result in immediate account termination and, where the law requires it, reporting to the authorities.
Reporting, Moderation and Safety
Opalo has zero tolerance for objectionable content or abusive users. Every user can report material and block another user from inside the app. We do not allow illegal content, and we apply these rules the same way to everyone. That includes terrorism content, child sexual abuse material and grooming, sharing or threatening to share intimate images without consent, threats and harassment, fraud, hate offences, and selling illegal drugs or weapons. We review reports and aim to act on them within 24 hours. Acting on a report may mean removing material, warning a user, restricting an account, or terminating it. We may also remove anything that breaks these terms, or that we reasonably believe creates a risk of harm or legal liability, without prior notice. We report child sexual abuse material to the National Crime Agency. To report an intimate image of you shared without your consent, use the Report feature or email support@opaloapp.com with "Intimate image" in the subject. We remove it within 48 hours of being told. If you believe someone is in immediate danger, contact your local emergency services, not us. If you see something that breaks these terms, use the Report feature in the app, or email support@opaloapp.com.
Complaints and Appeals
You can complain to us by emailing support@opaloapp.com if you think that: • Something on Opalo is illegal or breaks these terms • A report was not handled properly • We are not meeting our safety duties • We were wrong to remove something of yours, or to warn, restrict, suspend, or close your account We aim to acknowledge a complaint within 7 days and tell you how long an answer should take. If you would rather not hear back about it, tell us and we will still look into it. If we remove something of yours or act on your account, we will tell you what we did and why, where it is reasonable and lawful to do so. You can appeal by replying or by emailing us. Someone will look at it again and tell you the outcome. If we got it wrong, we will put things back as far as we can. If we remove your content, or suspend or ban you, in breach of these terms, you have the right to bring a claim against us for breach of contract.
Young People
Opalo is for people aged 13 and over, so some people using it are under 18. To help keep them safe, there is no public feed, a friend request has to be accepted before a one-to-one chat can start, and anyone can block or report another person. A friend can add you to a group chat or a shared journal, and you can leave at any time. You can stop people finding you by search with Hide from Search in Settings. We do not allow pornography, material that encourages suicide, self-harm, or eating disorders, bullying, abuse or hate, serious violence, or dangerous challenges. We remove it when we find it or when it is reported. If you are under 18 and something worries you, tell an adult you trust and report it in the app. You can complain to us in the same way as anyone else.
Copyright and Takedown
If you believe something on Opalo infringes your copyright or another right you hold, email support@opaloapp.com with: a description of the work, where it appears in the app, your contact details, and a statement that you hold the right or are authorised to act for the person who does. We will review the report and remove infringing material where the claim is made out. We may terminate the accounts of users who repeatedly infringe.
Service Availability, Data and Backups
Please read this section carefully. It explains what Opalo does and does not promise about keeping your things safe. Opalo is not a backup service. It is a way to share moments with friends and keep a journal. It is not designed or intended to be the only copy of anything that matters to you. You are responsible for keeping your own copies of your photos, videos, and anything else you value, for example in your device's photo library or your own cloud storage. Your journal and Moments are stored on your own device and, when iCloud is on for Opalo, in your personal iCloud account, which keeps them up to date on your other iPhones. The safety of that material depends on your devices and your Apple account, not on us. Some material is deliberately temporary. View-once media is deleted from our servers after it has been viewed. From 1 December 2026, voice notes in chats are deleted 14 days after they are sent, as our Privacy Policy explains. Once something is gone we cannot recover it. That is how these features are meant to work. We do not guarantee that the service will be uninterrupted, available at any particular time, error-free, or free from loss or corruption of data. Software has bugs, devices fail, networks drop, and third-party infrastructure goes down. We may change, suspend, or discontinue any part of the app, and we may set or change limits on storage and use, though we will give reasonable notice of significant changes where we can.
Termination
You can delete your account at any time from Settings. Deleting your account removes your data as described in our Privacy Policy, and it cannot be undone. We may suspend or terminate your account if you break these terms, if we are required to by law, or if we reasonably believe it is necessary to protect other users or the service. Where it is reasonable and lawful to do so, we will tell you why. If we discontinue Opalo altogether, we will give you reasonable notice and a period in which to retrieve your data before it is deleted.
Disclaimers
Opalo is provided "as is" and "as available". To the extent the law permits, we exclude all warranties, conditions, and terms that would otherwise be implied, including any implied promise that the app is of satisfactory quality, fit for a particular purpose, accurate, or will meet your requirements. We are not responsible for what other users say, send, or do, on or off the app. Opalo lets people communicate with each other, and we cannot control or vouch for how they behave. Choose who you share with carefully, and use the report and block features if someone behaves badly. The app relies on third-party infrastructure and on your device, operating system, and network connection. We are not responsible for failures caused by those. Nothing in this section limits the rights you have as a consumer that cannot be limited by law: see "Your Rights as a Consumer" below.
Limitation of Liability
Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that the law does not allow us to exclude or limit. Subject to that, and to the extent the law permits: • We are not liable for loss or corruption of your data, photos, videos, messages, or journal entries, or for any failure to store, deliver, or retain them. This is why you should keep your own copies. • We are not liable for indirect or consequential loss, or for loss of profit, business, opportunity, goodwill, or anticipated savings. • We are not liable for loss or damage caused by other users, or by anything they share. • We are not liable for loss or damage that was not reasonably foreseeable at the time you accepted these terms. • Our total liability to you, for all claims arising out of or connected with these terms or your use of Opalo, is limited to the greater of: the total amount you paid us in the 12 months before the claim arose, or £100. Opalo is currently provided free of charge. That is reflected in the limits above, and those limits are a fair reflection of what you and we are each taking on. We only provide Opalo for personal use. If you use it for any commercial purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
Your Responsibility to Us
If you break these terms or the law and someone brings a claim against us as a result, you agree to be responsible for that claim, including our reasonable legal costs of dealing with it. This applies only to claims caused by your own deliberate breach of these terms, by material you shared that you had no right to share, or by your unlawful use of the app, and only where we have told you about the claim promptly and given you a reasonable opportunity to be involved in how it is handled. It does not apply to anything caused by us.
Your Rights as a Consumer
If you are a consumer, you have legal rights that these terms cannot take away. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other consumer protection law, including the right to services supplied with reasonable care and skill. If a court finds any part of these terms unenforceable, the rest continues to apply.
Apple
Opalo is distributed through the Apple App Store. Apple is not a party to these terms and has no responsibility for the app or its content. Apple is not obliged to provide any support or maintenance for Opalo. If the app fails to conform to any warranty that cannot be disclaimed, you may notify Apple and Apple may refund the purchase price, if any; beyond that, Apple has no other warranty obligation. Any claim relating to the app is our responsibility, not Apple's. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
Governing Law
These terms are governed by the laws of England and Wales, and disputes will be resolved in the courts of England and Wales. If you are a consumer resident elsewhere in the UK or in the EU, you keep the benefit of any mandatory consumer protection rules of the country you live in, and you may be able to bring proceedings there.
Changes
We may update these terms when the app changes, when the law changes, or to keep people safe. If we make significant changes, we will tell you in the app or by email at least 30 days before they take effect, unless the law or someone's safety requires a quicker change. If you do not accept them, you can get a copy of your data with Export My Data and delete your account before they take effect. If you keep using Opalo after that, the updated terms apply.
Contact
Questions about these terms: support@opaloapp.com This is also our contact point for users and for authorities, including authorities in the EU. You can write to us in English or Spanish.